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REACH OUT
Customer Feedback
Customer Satisfaction Survey
Thank you for taking the time to provide feedback. Your responses help us improve our services.
1. Background Information
Name:
Email:
Phone
a. Have we worked together in the past 12 months?
*
Yes – delivery/project
Yes – commissioning
Yes – spare parts only
No – no activity in the past 12 months
Not sure
b. Which industry sector best describes your company?
*
Cement
Mining
Industrial Minerals
Fertilizers
Other:
2. Satisfaction (1 = Very dissatisfied | 5 = Very satisfied)
a. How satisfied are you with our overall performance?
*
1
2
3
4
5
b. How would you rate the quality of the delivered equipment/services?
*
1
2
3
4
5
c. How satisfied were you with communication and support?
*
1
2
3
4
5
d. How would you rate delivery time and adherence to deadlines?
*
1
2
3
4
5
e. How likely are you to work with us again?
*
1
2
3
4
5
3. Open Feedback (optional)
a. What did we do well?
b. What could we improve?
c. Any further comments or suggestions?
4. Submission Type
Will your feedback be anonymous?
*
Yes – anonymous
No – I am happy to be contacted for follow-up
Submit Survey